We are committed to providing convenient and reliable delivery services. Orders enter the processing stage upon successful payment, and appropriate logistics methods are arranged based on the delivery address.
- Order Processing Time
Once payment is successful, we typically complete order review, picking, packing, and shipment preparation within 1–3 business days.
- Delivery Partners
Depending on the destination, package specifications, and actual shipping routes, we may use established logistics and delivery providers such as USPS, UPS, or FedEx. The specific carrier used will be determined by the actual arrangements made for the order.
- Delivery Time
Once the order has shipped, the estimated transit time is typically 3–7 business days.
Order processing time: 1–3 business days
Estimated transit time: 3–7 business days
Actual delivery times may vary due to factors such as the delivery region, weather, holidays, peak shipping periods, logistics network adjustments, and local delivery conditions. Therefore, the times listed above are estimates and do not constitute an absolute guarantee of delivery.
- Shipment Tracking
Once the order ships, we will provide tracking information if the selected delivery method supports it. Customers can use the tracking number to check the shipment status.
- Delivery Information
Customers must ensure that the recipient’s name, address, postal code, contact number, and other necessary delivery details are accurate and complete.
If delivery delays, package returns, or re-delivery occur due to incorrect, incomplete, or unrecognizable delivery information provided by the customer, the situation will be handled based on the specific circumstances.
- Delivery Delays
Orders may experience delivery delays due to severe weather, holidays, peak logistics periods, route adjustments, address issues, or other circumstances beyond our reasonable control.
If you have not received your package beyond the estimated delivery time, please contact us promptly so we can assist in checking the shipment status.
- Damaged or Missing Items
We recommend inspecting the items and packaging promptly upon receipt. If you discover damaged items, missing parts, or a significant discrepancy between the items received and your order, please provide your order details and relevant photos as soon as possible. This allows us to verify the issue and process the matter in accordance with our refund policy.
- Cross-Border Delivery
For orders involving cross-border shipping, customs duties, import taxes, customs clearance fees, or other local charges may apply in certain countries or regions. If the relevant fees are to be borne by the recipient in accordance with the law, the customer shall be responsible for payment in compliance with local regulations.